KCOM brings eSIM mobile to its broadband customers with jolli and eSIM Go

LONDON & HULL, UK – 14 October 2026 – eSIM Go today announced that KCOM has launched an eSIM mobile service for its broadband customers. The service, which was built by eSIM Go solutions partner jolli, gives KCOM's consumer and business customers unlimited UK calls, texts and data alongside their broadband, from a provider they already know.

For broadband providers like KCOM, mobile adds a second service to customer relationships (and monthly bills) that already exist, reducing CAC payback and increasing CLV. Through the eSIM Go platform, and partners such as jolli, they can add mobile without the cost and complexity of becoming a mobile operator.

The work of eSIM Go solutions partner jolli was critical to shaping the KCOM eSIM proposition, pricing and customer journey in coordination with KCOM's team; building out and launching the KCOM experience on the Jolli white-label solution. The eSIM Go API provides everything underneath: mobile network access, eSIM provisioning, number porting and billing. That meant KCOM could offer mobile under its own brand, with no telecoms stack of its own.

“Broadband providers already have the hardest thing to win in mobile: customers who trust them. People in Hull and the surrounding area have relied on KCOM for generations, so mobile from KCOM is a natural next step. jolli and the KCOM team shaped a service that fits those customers, and our job was to make it simple to launch and to run. That's what we mean by making it easy to win with mobile.”

Zacc Couldrick, CEO of eSIM Go

“This is fantastic news for KCOM customers who can now get both their broadband and mobile phone eSIM from one trusted local provider, meaning an all-in-one better value deal. This means KCOM is now unbeatable for connectivity both when you're at home and when you're out – all backed by KCOM reliability and excellent local customer service.”

Neil Bartholomew, Managing Director of KCOM

The new service means customers can get unlimited UK calls, texts and data on a flexible monthly rolling contract, with no physical SIM. They download a plan through the KCOM eSIM app, keep their existing number and are connected within minutes. Travel add-ons cover more than 190 countries, with up to 20GB of extra data for up to 30 days.

The business plan has the same unlimited allowance, plus two numbers on one phone (personal and business) and ex-VAT pricing. KCOM customers can find out more at kcom.com/home/esim.

“KCOM knows its customers well. It wanted a mobile service that felt as local and dependable as its broadband. Working on the eSIM Go platform meant we could concentrate on the product and the customer experience, and get it to customers quickly. We're really proud of what we've built together.”

Jenna Banks, founder of jolli

Jolli is part of the eSIM Go solutions partner programme – find out more at jolligroup.com.

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