Acceptable use policy

Policy Date (version 1): March 2023

Revised (version 2): 22nd December 2025

Revised (version 3): 27th May 2026

This Acceptable Use Policy forms part of your agreement with us. We reserve the right to change this Policy from time to time upon 30 days’ notice and it is your responsibility to check it. A reference in this document to Services means the Mobile Data Services you purchased.

In providing you with an eSIM and a Mobile Data Service, you warrant that:

1. The Services are not used for anything unlawful, immoral or improper;

2. The Services are not used to make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;

3. The Services are only used with devices approved for use with the Services and all relevant laws and rules are followed;

4. The Services are not used to send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;

5. The Services are not used to access or use material in a way that infringes the rights of others;

6. The Services are not used otherwise than in accordance with our and any other networks’ policies for acceptable use, and (if appropriate) any relevant internet standards;

7. You give us information we reasonably ask for;

8. All reasonable instructions we give you are followed;

9. You must keep accurate identity and contact details for all end users using the Services. If we request identity or contact information for an end user, you must provide this information to us within 24 hours of the request being made. You must be able to supply this information directly from your existing records without contacting or requesting any information from the end user to fulfil our request.

10. You comply with any fair use policy applicable to your use of the Services and any use of the Services that is inconsistent may be investigated; if you are in breach of that policy you comply with any reasonable instructions that we issue to you to enable you to remedy that breach and to continue to use the Services;

11. A bundle allowance (including any unlimited bundle allowance) will be used for legitimate purposes by an individual;

12. You must not operate, whether directly or through a third party, any device to route or re-route voice, data or other Services on, from or to the eSIM Go network, including but not limited to:

i) a GSM Gateway, commonly known as a ‘SIM box’;

ii) illegal repeaters (a device to boost coverage which is unlicensed and used without our express prior written consent);

13. You must not sell or attempt to sell or otherwise provide commercial services using our Services to any third party without our express prior written consent;

14. You, or anyone who uses your eSIM Card, must not damage the eSIM Go network or put the eSIM Go network or the integrity of the Mobile Data Services at risk, or abuse or threaten our staff; and

15. eSIM Go does not monitor access to age restricted services. If any user of the Services is under the relevant age permitted to access certain services, it is the responsibility of the parent to ensure that relevant protocols are installed on relevant devices to prevent access.